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SEASON 3:This Call May Be Recorded, But Not Listened To

Register for Season 3 Access

SESSION 1

This Call May Be Recorded, But Not Listened To

Fred Richards, Senior Director of Product Management

People call into your contact center because they want to be heard.  Join this session to learn how to really listen to your customers, analyze these interactions at scale, and uncover meaningful insights that improve the customer and employee experience within your contact center.