Clarabridge Summer 2021 Release is Here! Discover the latest innovations in CX and Digital Customer Service.

SEASON 3:Revolving Around Your Reps: Promoting an Agent-Centric Approach to Quality

Register for Season 3 Access

SESSION 3

Revolving Around Your Reps: Promoting an Agent-Centric Approach to Quality

Ryan Murphy, Product Manager

You can coach agents all day, but they won’t put that feedback into action unless they feel empowered to do so.  Join this session to learn how to evaluate agents in a way that is consistent, transparent, and objective to improve morale and empower agents to go above and beyond with every interaction.

Download your session worksheet.