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SEASON 3:Connection Over Content: Improving Telesales and Retention

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Connection Over Content: Improving Telesales and Retention

Abby McDivitt, Director of Services and John McMannis, Engagement Manager

Telesales agents often have the first personal interaction with a potential customer, so ensuring that the experience is a positive one can set you up for a lifetime of loyalty.  This CXpert Session will look at how you can make the most of every first impression and take your telesales and quality monitoring teams to the next level by extracting actionable insights from every customer interaction to grow sales, ensure compliance, increase operational efficiency and take a data- driven, customer-focused approach to everything you do.