Connect Everywhere
Clarabridge makes it easy to quickly bring in your most valuable sources of customer feedback into the platform for analysis with our streamlined Connectors framework.
Listen to Customer Interactions Across Sources
Speech
Automatically transcribe call recordings and IVR surveys to text to ensure that you capture the emotion, intent, and sentiment of every call with your agents.
Call Centers
Analyze calls, transcripts, agent notes, employee feedback, or other call center sources to improve efficiency.
Ratings & Reviews
Collect and interpret feedback from TripAdvisor, PowerReviews, Apptentive, Reevo, and many more for insights into customer preferences, concerns, and sentiment.
Chat
Identify topics, track issues, and route actionable items to the right people by analyzing content from chat tools like Salesforce Chatter, Jive, and LivePerson.
Survey
Listen to, combine, and analyze survey responses to deliver insights across your enterprise from sources like OpinionLab, Qualtrics, ForeSee, or any survey platform.
Blogs & Forums
Discover customer feedback from digital conversations happening on blogs, forums, or user communities.
Emails
Use customer emails for key insights, trends, and sentiment about brands, products, and services to improve agent performance and operational effectiveness.
Social Media
Listen to all social media with direct connections to Facebook, Twitter, Instagram, WhatsApp, and many more, or connect to your existing social listening vendors.
Make Your Data Go Farther
With our Export API documentation, we provide your business with flexibility and convenience to repackage and send your enriched customer feedback data and insights to other systems like CRMs, internal systems, or data science tools.
Connecting Your Enterprise
Clarabridge Connectors allows you to bridge your enterprise quickly and easily for insights from the go. Here’s a sample of our out of the box connectors:
