Data Storytelling

Six Components of CX Success in Retail and Consumer Goods

When preparing to implement an analytics solution, retailers and consumer goods companies should consider a platform’s ability to drive improvements across key business areas. The fo...

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Financial Institutions and the Key to CX Success

Does your company want to become more customer-centric but not know where to start? When it comes to meeting customer expectations and excelling in a highly competitive environment, busine...

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Top 16 Customer Experience (CX) Stats to Know for 2020

According to Google Trends, the search term ‘Customer Experience’ reached its peak popularity in October 2019. Notice the ever-increasing interest in this term over time, a trajectory like...

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Keep Calm: It’s just a zombie apocalypse.

Halloween has a way of making us think about our biggest fears. Ghosts, sleeping in the dark, and creepy crawlers are just a few things that keep most people up at night. My fears, on the ...

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Infographic: How to Cut Costs in the Contact Center

Contact center efficiencies are intrinsically linked to the customer experience your company delivers as a whole. Once you improve the customer experience, you’ll find that your contact ce...

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Brand Experience is Everything

Where does brand experience start? Does it start when consumers walk through the doors, or when they reach out to sales? It may seem obvious, but brand experience starts wherever the custo...

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