Digital Engagement

Social Pulse Finds Most Workers Not Ready to Return to Office

Using Clarabridge Intelligent Scoring, companies can understand employee attitudes about “returning to the office.” California ordered a statewide stay-at-home order on March 19, 2020, to ...

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A Review is Worth Its Length in Gold

As consumers, we all want to make wise purchasing decisions. So, how do we ensure we aren’t being ripped off? We study the customer reviews! Online ratings and reviews are a powerful engin...

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Clarabridge Engage Now Supports Instagram DMs and Instagram Shops

Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...

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Three Ways Insurers Can Prepare for a Successful Open Enrollment Period

During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...

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Using Social Media as an Early Indicator for COVID-19

At Clarabridge, we have seen a dramatic increase in the use of our digital customer service and social listening platform, Engage, during the COVID-19 pandemic. Social media interactions a...

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Live Chat: A Worthy Addition to Your Digital Customer Service Strategy

If you’re concerned with customer experience, then you’re probably concerned with supporting your customers across the channels convenient to them. And if you want to provide top-notch cus...

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