Whether you manage a large contact center or run a digital customer service program, transitioning to a more digital focused customer experience mindset is no longer a luxury, but a necessity. During this session, we will provide insight into ways Clarabridge helps customers to gain efficiencies in their digital transformation journey. Through automating certain day-to-day tasks, the agents can be freed up for more value-add activities and deliver an excellent customer experience.
Watch this on-demand webinar to learn:
- 12 steps to Digital Transformation
- How digital transformation changed expectations in the contact center
- How COVID-19 helped to speed up the need for transformation
Leader in Customer Experience
Blake Morgan is a keynote speaker and customer experience futurist and author of two books on customer experience – “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” and “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast, The Be Your Own Boss Podcast, and a weekly customer experience video series on YouTube.
Senior Director of Customer Success
Emma has built up many years of knowledge in Customer Experience: the last several of which have been spent leading Professional Services teams across Clarabridge. As Clarabridge’s Senior Director of Customer Success, Emma and her team ensure our Clarabridge Engage customers have everything at their disposal to help them get best use of the platform. Through a solid programme of onboarding, training and regular touchpoints; the Customer Success team fosters a culture of success, backed up by best practice guidance.