The Sky is the Limit: Engage for Digital Customer Service
Leverage Clarabridge Engage to connect with customers where they are and provide superior customer experiences through conversation analytics and engagement software.
“Our airports can look at their Clarabridge Engage dashboards, drill down, and see what’s actually going on so that they can make a change in the moment or make changes in the future.”
Connect to all digital channels: Facebook, Twitter, Instagram, WhatsApp, SMS, WeChat, email, forums, blogs, and more.
Get real-time insights and understand customer effort, emotion, cries for help, and queries using the best-in-class text analytics engine.
View all incoming messages, access conversation history for context, and integrate all disparate across-channel conversations.
Solve customer issues, answer inquiries, and provide updates and information from any social and digital customer-preferred channel.
Global Brands Choose Clarabridge Engage for Social & Digital Care
KitchenAid Improves Response Speed, Driving 85% Growth in Social Engagement
Social media at KitchenAid, the highly respected countertop appliance brand, was originally intended to encourage consumer engagement. Over time, however, customers started using …Learn More
Brighton & Hove Buses Steps Up Digital Service During Snowstorm Crisis
Brighton & Hove Buses, a bus services operator in southern England, receives a constant stream of questions and comments via social channels, email, and letters every day …Learn More
T-Mobile Netherlands Cuts Costs While Improving the Customer Experience
As social media evolved into a channel for social care and an outlet for real-time feedback and engagement, T-Mobile Netherlands knew it was time to rethink its overall social strategy …Learn More
Clarabridge’s Engage Helps SharkNinja Enhance the Customer Experience
SharkNinja, a leader in the housewares industry, had little visibility into agent activity and performance …Learn More