Evaluate Teams and Agents in Engage

Clarabridge Engage lets you evaluate the effectiveness of teams, agents, or a whole contact center with interactive visualizations of the metrics your business values most. Use the insights from Engage’s evaluation capabilities to find agents or teams that need coaching or provide cross-team alerts to guide everyone towards creating better customer experiences. 

image

Track Team Performance with Special Widgets and Metrics

Track your team’s performance even while working remote. Use Clarabridge Engage’s widgets and metrics for average handle time, idle time, first contact response rates, and more. 

Learn More
image

Alert Teams to Rising Concerns, Best Practices, and More

Communicate useful information across your team quickly and easily to save time and money. Use To-Do’s to alert agents or whole teams to a variety of different concerns, actions, and tips to become more efficient and make your data actionable.

Learn More
image

Take Advantage of the Seamless Link With Clarabridge CX Analytics for Quality Management

As Clarabridge platforms, both Clarabridge Engage and CX Analytics work together seamlessly to give businesses an even broader set of tools to analyze all of their customer data, including Intelligent Scoring. Calls, chats, social media, reviews, and nearly any other form of customer feedback can be analyzed in CX Analytics for quality management. Manage your digital customer service and overall customer experiences by using Engage and CX Analytics together. 

Learn More

Ready to See Clarabridge in Action?