Register For CX Summit Miami
CX Summit Miami
Thursday, February 27, 2020 The Diplomat Beach Resort
Join us for an unforgettable afternoon of learning from and networking with CX and Digital Customer Service experts. This complimentary event will allow you to hear success stories from your peers and interact with industry influencers.
Register for Clarabridge’s CX Summit to hear from guest speaker Faith Adams, Analyst Serving Customer Experience Professionals at Forrester Research, on how enterprises can make the most of CX technologies to ensure alignment between program and organizational objectives, define clear short and long-term strategies, and overcome common CX challenges.
Thursday, February 27
The Diplomat Beach Resort | 3555 S Ocean Dr, Hollywood, FL 33019
3-5 PM: Speaker Presentations
5-7 PM: Networking Reception
Analyst, Forrester Research
Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Her research focus areas include customer experience measurement and customer-centric culture. Prior to joining the research team, Faith spent nine years working in customer and patient experience. Most recently, she was the customer experience director in the insurance division of John Hancock, where she led the implementation of a customer experience measurement system. Leveraging the voice of the customer, she helped establish a different approach to building loyalty, increasing customer lifetime value and improving the bottom line while also assisting in the development of a more customer-centric culture.
Senior Director, Customer Experience Analytics & Insights, Blue Cross Blue Shield of Florida
Mark Bishof is a seasoned CEO who has a track record of building high-performance teams, shaping new markets and making customers wildly successful. As CEO of Clarabridge, he is responsible for setting the overall strategy, building world-class operations and ensuring that our customers are successful and getting significant business value from our market-leading CEM Big Data Text Analytics platform. Mark is an operating advisor to Thoma Bravo, a leading private equity investment firm.
Executive Vice Chairman, Founder and Chief Strategy Officer, Clarabridge
Sid Banerjee is Executive Vice Chairman, Founder and Chief Strategy Officer at Clarabridge. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his career, Sid has amassed more than 20 years of business intelligence leadership experience.
Chief Product Officer, Clarabridge
Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of experience launching new products and business applications focused on solving large, complex analytical problems and delivering valuable insights.