Experience Analytics

Financial Institutions and the Key to CX Success

Does your company want to become more customer-centric but not know where to start? When it comes to meeting customer expectations and excelling in a highly competitive environment, busine...

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Three Ways Insurers Can Prepare for a Successful Open Enrollment Period

During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...

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Intelligent Scoring: The Modern Approach to Evaluating NPS and CSAT

This year’s unexpected pandemic has challenged companies to cut costs. Expensive customer satisfaction surveys are being scrutinized as one cost-cutting measure. Asking about “willingness ...

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American Banker: Where Machines Excel in Detecting Customer Emotion

Humble Brag: Clarabridge’s text analytics capabilities were recently highlighted in American Banker’s article, Worried? Angry? Where Machines Excel in Detecting Customer Emotio...

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In the Know: Jagrit Malhorta Answers 5 Questions On the Future of Customer Experience

We asked Jagrit Malhorta our European Managing Director all “the things” around the customer experience management industry. Here’s his take: 1. What do you believe are the key ingredients...

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These Bots Were Made For Talking

When evaluating solutions that will allow you to add chatbots as a support channel, you will most likely encounter the following two challenges: Vague descriptions of “Conversational AI” ...

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