Harry Kane Boosts Social Media Share of Voice, Nudges World Cup™ Titans According to Clarabridge Platform Data

July 3, 2018 00:00 AM

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London, 3 July 2018. The goals scored by Harry Kane, England’s superstar striker, have so impressed fans on social media, that his share of voice now puts him at fourth place behind the mighty talents of Cristiano Ronaldo, Lionel Messi and Neymar, according to analysis on Clarabridge Engage, the social media management platform from Clarabridge.

The company has tracked millions of social posts in a range of languages on Twitter, Facebook and across other channels since the group stage of the football championship finals kicked off on June 14th.

Social sentiment trends
The sentiment trends for the top players unsurprisingly reflect individual rather than team performance. Extreme spikes were recorded for Cristiano Ronaldo in line with his hat-trick in the first match against Spain and in the win against Morocco five days later. When Iran drew against Portugal and Ronaldo failed to score, sentiment for him on social media dropped.

It was a similar tale for Messi during the first two Argentina matches where sentiment took a dive but climbed high following his goal against Nigeria. Both players saw a drop in their sentiment trend when their teams lost and were out of the tournament.

A spike in sentiment for Neymar the day before Brazil’s first match was followed by a decline when the team drew and continued to decline despite his goal on the 22nd June against Costa Rica. However, the role he played in Brazil knocking Mexico out yesterday has sent sentiment for him on social media rising again.

Sentiment towards Harry Kane spiked with England’s first match against Tunisia in which he scored twice and rose again during his hat-trick against Panama.

The top emotions expressed via the use of emojis differ for each player. Ronaldo’s top emoji is the celebratory ‘raised hands’, Messi’s is a ‘goat’, which is likely to link to the Greatest Of All Time campaign, Neymar’s is the ‘thinking face’ and Harry Kane’s is the England flag. The top three emotions for the England team, as expressed by their fans in social media are ‘hope’, ‘satisfaction’ and ‘doubt’. The top three for Germany, which has been knocked out of the tournament, are ‘shock’, ‘surprise’ and ‘disappointment.

In terms of brand performance as tracked by Clarabridge on social media, Adidas, the tournament sponsor, has the biggest share of voice, followed by Nike. Nike, however, has also attracted some negative social sentiment particularly related to the shortage of kit manufactured for the Nigerian team’s supporters.

Clarabridge also analysed social media comment on the venues and stadiums being used during the tournament and found that the most liked is Sochi. That venue generated a lot of positive sentiment because of the beauty of the city and the stadium itself. On the flipside, the most disliked venue is Kaliningrad, this is linked to the ‘high effort’ needed to get there and the requirement for a special ID or visa.

Clarabridge’s easy reference infographic can be seen here: https://www.clarabridge.com/blog/from-russia-with-love-for-the-world-cup/

Clarabridge will continue to analyse social media responses throughout the tournament. Further information on Clarabridge’s Clarabridge Engage is available at https://www.clarabridge.com/cx-social/



About Clarabridge:
Clarabridge’s SaaS customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.

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