October 10, 2012 00:00 AM

Through this agreement, Intelligence Partner, a provider of consulting, implementation and development in the cloud computing environment, has partnered with Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, to bring Clarabridge CEM solutions to the Spanish and Brazilian markets.

“Today, the consumer has changed the way he or she buys and searches before deciding to purchase,” said Carlos Esteve, director, Intelligence Partner. “There are dozens of sources where customers are providing information about their purchase experience, from social media, internal surveys to emails and call centers. This agreement with Clarabridge, will allow us to serve our customers in Spain and Brazil with Voice-of-the-Customer (VoC) solutions, allowing these companies to adapt the product and service offering, based on this information invaluable.”

“The agreement with Intelligence Partner is a commitment to the Spanish market and a gateway to the Latin American market,” said Sid Banerjee, CEO, Clarabridge. “During crises is where leading companies invest in learning more about their customers to quickly adapt to a market that is constantly changing. This is demonstrated by large companies that have chosen the Clarabridge solutions such as Wal-Mart, L’Oréal, Expedia, Marriott International and United Airlines among others.”

About Clarabridge

Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit https://www.clarabridge.comor on Twitter: @clarabridge.

About Intelligence Partner

Intelligence Partner is a consultant company specialized in cloud computing solutions, which provides consulting, implementation and development in that environment. Partnering with leading cloud service providers – Google, Salesforce, Clarabridge, RunmyProcess – Intelligence Partner offers specific solutions for communication and collaboration, CRM, Customer Experience, BPM and Portals 2.0. Intelligence Partner has offices in Madrid, Barcelona and Sao Paulo. Among its clients are companies such as Comercial Mercedes Benz, UPS Hospitales, Teatro Real de Madrid and more than 150 additional customers.


Serina Aswani
Clarabridge, Inc.

Megan Coyle
Articulate Communications Inc.
212.255.0080, ext. 14