Duration: 30 minutes
Solution Demo: Streamlining Digital Customer Service with Clarabridge Engage
Consumers have high expectations when it comes to digital customer service. They expect to move seamlessly across channels and won’t tolerate repeating information.
Curious to see how Clarabridge Engage helps the world’s top brands successfully service customers across a growing number of digital channels?
Watch as a Clarabridge Engage product expert demonstrates how to:
- Integrate service delivery across multiple channels, including live chat, private messaging, social channels, and online review sites
- Ensure a smooth handoff between a chatbot and live agent
- Automatically tag conversations by topic and other attributes, such as emotion or effort
- Track and measure quality of service and SLAs across the team