Duration: 30 Minutes
Solution Demo: See How Clarabridge Helps Drive and Measure CX Transformation
How easy is it for your customers to do business with you? What impact does agent empathy have on business results? Smart leaders are using data analytics and predictive insights to better understand the customer journey and brand experience.
Clarabridge CX Analytics helps companies leverage all of the Voice of the Customer data — phone calls, chats, emails, social engagement, online review, and survey data — to drive customer experience (CX) transformation.
Watch as a Clarabridge CX Analytics product expert demonstrates how to:
- Integrate customer service interactions and feedback into a single CX hub
- Analyze all conversations to determine topics, emotions, effort, empathy, resolution, and more
- Automatically score agent and customer interactions for quality and compliance
- Collaborate, track and measure CX and customer service improvements over time