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SEASON 2:The Art of Perception: Emotion & Empathy in CX

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SESSION 2

The Art of Perception: Emotion & Empathy in CX

Caroline Kinsella

“I can read people like a book!” Deploying empathy and emotions in the right way at the right time fosters good relationships, especially in customer service. Join this session to learn how to use the range of emotions detected by Clarabridge, measure intensity, and evaluate empathy.