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SEASON 2:Taming the Machine: Maximizing Contact Center Insight with Clarabridge

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SESSION 6

Taming the Machine: Maximizing Contact Center Insight with Clarabridge

Andrew Kern

Contact centers are treasure troves of insights directly from your customers themselves. Nowhere else can you get the same, unfiltered feedback – if you know where to look. However, it can be difficult to sort through the data and determine which metrics are important for your organization’s goals. Join this session to learn some tips and tricks for uncovering insights and measuring success in the contact center with Clarabridge.