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SEASON 2:Quality In, Quality Out: Role of Audio Quality in Contact Center Analytics

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SESSION 7

Quality In, Quality Out: Role of Audio Quality in Contact Center Analytics

Fred Richards

Don’t let perfect be the enemy of great – start the transformation of your contact center analytics programs with the very data you have today! Clarabridge has optimized our audio pipeline to ingest a wide breadth of audio quality, ranging from legacy call recording systems to modern call capture via telephone network integration. Join this session for the keys to unlocking value for your contact center and CX teams by combining automatic speech recognition and Clarabridge analytics.