Why Manage Messages in One Spot?
Customers Want Fast Responses, Engage Can Help
Clarabridge Engage’s Inbox concentrates all messages from across social media, messaging apps, and live chat into one page for display and response. No more reliance on native app messaging that only slows teams down. No more reliance on difficult user interfaces.
Automatic Tagging to Help Teams Be More Efficient
Automatic message tagging ensures that agents get exactly the right messages to respond to. Triage messages to agents that have the best expertise on certain message topics. Even track team performance on messages within Engage to make sure your team is as efficient and effective as possible.
Automations That Save Time
Chatbots in Engage make life easier for customers and agents. Track your customers’ frequently asked questions to bots and optimize them to respond to those queries. Eliminate channel hopping with better bots and ensure a seamless hand-offs to agents when bots can’t help. Less channel hopping means time and money saved by bots.
Message Across these Platforms and More
See Why the Right Call May Be a Message in Engage
Clarabridge Engage and Messenger: Partner Page
Clarabridge Engage and Messenger partner to provide messaging capabilities that can act as live chat even outside of Facebook-run applications. Visit the partner page to see content, case studies, and more about the partnership.Learn More
Clarabridge Engage and Instagram: Partner Page
Clarabridge Engage and Instagram partner to bring businesses direct messaging, publishing, and Instagram Shops capabilites all within Engage. Visit the partner page to read partnership overviews, solution briefs, case studies, and more about the partnership.Learn More
Clarabridge Engage and WhatsApp: Partner Page
Clarabridge Engage and WhatsApp bring businesses closer to their customers than ever before. Use WhatsApp to communicate directly with customers and bring them the customer service they want. Visit the partner page to see our datasheets, eBooks, guides, case studies, and get more information about the partnership.Learn More