The Most Comprehensive Customer Experience & Digital Engagement Platform
Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction.
Best-in-Class Text Analytics
Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying with a best-in-class, industry-recognized text analytics solution. Listen to conversations from anywhere, at any time, to make accurate predictions that save time, effort, and money.Read Forrester Report
Omni-Channel Listening & Integration
No matter the source, with out-of-the-box connectors and open APIs, the Clarabridge platform connects to all customer interaction and feedback channels, including calls, chats, emails, online forums, reviews and ratings, social and messaging, SMS, and surveys.Learn More
Operational Insights for Each Department
Operational insights go from supervisors in the C-Suite all the way to front-line agents. Clarabridge products permeate to key critical functions of the organization, including product, call center operations, marketing, legal and liability, as well as digital experience teams. And Clarabridge provides insights for your internal feedback loop, facilitating operational improvements.Learn More
Close the Loop with Customers Right Away
Clarabridge facilitates quick and timely responses to customer inquiries or issues in real time. Manage mentions across channels in one inbox, automatically route issues to appropriate teams, track SLAs, set up automated responses, manage cases, and much more.Learn More
Security at Scale
Your data is one of your most valuable assets, and Clarabridge is serious about protecting it. Clarabridge provides robust security at the physical, network, and application levels; ensures confidentiality, integrity, and availability for its SaaS offerings, keeping your data safe and secure; and uses a role-based distribution mechanism to ensure that the right data is sent to the right people at the right time.