The Most Comprehensive Customer Experience & Digital Engagement Platform

Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction.

Customer Experience

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Contact Center

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Digital Customer Service

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Best-in-Class Text Analytics

Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying with a best-in-class, industry-recognized text analytics solution. Listen to conversations from anywhere, at any time, to make accurate predictions that save time, effort, and money.

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Omni-Channel Listening & Integration

No matter the source, with out-of-the-box connectors and open APIs, the Clarabridge platform connects to all customer interaction and feedback channels, including calls, chats, emails, online forums, reviews and ratings, social and messaging, SMS, and surveys.

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Operational Insights for Each Department

Operational insights go from supervisors in the C-Suite all the way to front-line agents. Clarabridge products permeate to key critical functions of the organization, including product, call center operations, marketing, legal and liability, as well as digital experience teams. And Clarabridge provides insights for your internal feedback loop, facilitating operational improvements.

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Close the Loop with Customers Right Away

Clarabridge facilitates quick and timely responses to customer inquiries or issues in real time. Manage mentions across channels in one inbox, automatically route issues to appropriate teams, track SLAs, set up automated responses, manage cases, and much more.

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Security at Scale

Your data is one of your most valuable assets, and Clarabridge is serious about protecting it. Clarabridge provides robust security at the physical, network, and application levels; ensures confidentiality, integrity, and availability for its SaaS offerings, keeping your data safe and secure; and uses a role-based distribution mechanism to ensure that the right data is sent to the right people at the right time.

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