Reston, VA – March 8, 2016 – Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced a new partnership with Ditto Labs, the leading provider of image recognition. The partnership delivers visual listening capabilities to the Clarabridge CEM Analytics and Engagor social customer service solutions, allowing customer experience professionals to identify and understand brands, products, scenes and emotions in photos from social networks, even in the absence of any text.
Every day, more than 1.8 billion photos are shared on social networks. Ditto’s proprietary computer vision and machine learning technology automatically tags the brands, products, objects and environments appearing in these photos. Historically, the only signal of what activities social photos represented was derived from analyzing the accompanying text. So photos, and the sentiment they conveyed, were a blind spot. Now with visual listening, Clarabridge clients can identify and analyze relevant photos, and engage with the people who post them in near real-time.
Through this new partnership Clarabridge and Engagor customers can:
- Identify, filter and route brand photo mentions to the right department, team or agent for fast follow-up and resolution without @ or keyword mentions.
- Extend their social listening beyond keywords to analyze photos and associated comments for more complete customer experience and brand insights through Clarabridge’s leading text and sentiment analytics.
- Uncover and detect real-time insights about customers and their product usage from organic and original user generated content.
“Photo sharing on social media is the fastest growing feedback channel,” said Nithi Vivatrat, Chief Product Officer at Clarabridge. “Through our partnership with Ditto, Clarabridge customers can now capture the most holistic and nuanced set of insights about customers’ experiences.” Visual listening is immediately available to all Clarabridge and Engagor customers, pricing is available upon request.
Clarabridge’s SaaS technology helps hundreds of the world’s leading brands put customer feedback to work. The Clarabridge intelligence platform is the only solution that captures the Voice of the Customer from everywhere: the call center, social media, online review sites, live chat, inbound emails, surveys, and more. Real-time dashboards and alerts make this feedback immediately actionable across the enterprise to drive cutting-edge customer experience management programs. The result: loyal, profitable customer relationships. For more information, visit https://www.clarabridge.com.
About Ditto Labs
Ditto Labs is the leading provider of image recognition solutions for marketers. Savvy brands and agencies rely on Ditto’s proprietary photo analytics dashboard to discover insights, measure campaigns, and engage audiences. Ditto’s API powers the world’s leading social intelligence platforms. Learn more at http://www.Ditto.us.com.