A Note About Children
We do not intentionally gather Personal Data about visitors who are under the age of 13.
A Note to Users Outside of the United States
The Federal Trade Commission (FTC) has jurisdiction over Clarabridge’s compliance with the Privacy Shield.
Clarabridge’s Role as a Service Provider to its Business Partners
Clarabridge provides a customer experience management software platform as a service as well as certain other related software products, and in connection with these software products, Clarabridge provides hosting services, implementation services, solution design and consulting services, professional technical services, data connection and migration services, and product technical support services (collectively “Services”) to its hosted and non-hosted business partners and prospective business partners in the EU through employees and contractors who may be located in the U.S. or India. These U.S. or India-based employees and contractors may process Personal Data to provide Services to business partners and prospective business partners located in the EU.
Business partners using Clarabridge’s hosted solutions are responsible for managing the data that they load to or store in the Clarabridge Services. Business partners determine the categories of Personal Data and other information that are stored by Clarabridge, how that information will be used, to whom it will be disclosed, and for what purposes. Similarly, Clarabridge’s hosted and non-hosted business partners and prospective business partners who share data with Clarabridge in connection with any of its Services determine which categories of Personal Data will be shared and for what purposes. Consequently, Clarabridge does not know the categories of Personal Data to be processed or the purpose(s) of the processing unless and until Clarabridge receives instructions from its business partners or prospective business partners.
When Clarabridge processes Personal Data, Clarabridge does so only for the purpose of providing Services pursuant to the business partner’s or prospective business partner’s instructions.
The Business Partner’s Responsibilities with respect to Personal Data
Clarabridge business partners and prospective business partners may choose to include Personal Data among the data stored by the Services at Clarabridge data centers in the US or EU, as selected by such Customer at the time of subscription, or shared with Clarabridge in connection with its provision of Services.
Clarabridge processes only the Personal Data that its business partners or prospective business partners have chosen to share with Clarabridge. Clarabridge has no direct or contractual relationship with the subject of such Personal Data (a “Data Subject”). As a result, when a customer or prospective customer shares Personal Data, the customer or prospective customer is solely responsible for satisfying all legal obligations owed directly to the Data Subject under applicable data protection laws.
Collection of your Personal Information
There is also Anonymous Data about your computer hardware and software that is automatically collected by Clarabridge. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Clarabridge for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Clarabridge website.
Please keep in mind that if you directly disclose Personal Data through Clarabridge public message boards, this information may be collected and used by others.
Clarabridge provides online feedback collection services to its clients. Typically clients provide Clarabridge with data on customers and other stakeholders such as name, company, location and email address, which Clarabridge uses to invite participants to complete surveys or feedback forms.
Choices and Access regarding your Personal Information
Changes to Personal Data. If you wish to access, correct or amend any Personal Data about you Clarabridge holds, you may submit a request by calling 571-299-1800 or emailing email@example.com. We will exercise good faith efforts to provide access to such Personal Data within a reasonable time, to the extent it is available, and will exercise good faith efforts to correct or amend information that you believe to be inaccurate, except where the burden or expense of providing access, correction or amendment would be disproportionate to the risks to your privacy in the case in question or where the rights of other persons would be violated. You may also request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
Please also be aware that as noted above, as part of its customary business activities, Clarabridge acts as a service provider to its business partners. Whenever Clarabridge receives Personal Data from its business partners, Clarabridge relies upon those business partners to obtain any consent from consumers that may be required to authorize Clarabridge’s privacy practices related to the applicable Personal Data, and Clarabridge does not provide a choice to individuals regarding Clarabridge’s collection and use of the Personal Data received from those business partners. Clarabridge is not responsible for the policies or practices of those business partners with respect to the Personal Data those business partners collect.
In some circumstances applicable law may provide consumers a right to request a report regarding Clarabridge’s disclosures of Personal Data about himself or herself, and Clarabridge will always undertake to provide such information as required by applicable law. For example, pursuant to California Civil Code Section 1798.83 (the “Shine the Light Law”), a California resident may request an information statement from Clarabridge regarding disclosures of Personal Data about that resident, if any, that Clarabridge has made to third parties for direct marketing purposes during the preceding calendar year. All such requests should be submitted in writing to Clarabridge at the email address or postal address set forth below. Clarabridge will endeavor to respond to such requests within a reasonable time by providing a report that includes the information required by applicable law. Please be advised that, Clarabridge is not required to respond to requests from any individual resident under the Shine the Light Law more frequently than once per calendar year.
Use and Onward Transfer of your Personal Information
Clarabridge website. Clarabridge collects and uses your Personal Data to deliver the services you have requested. Clarabridge also uses your Personal Data to inform you of other products or services available from Clarabridge and its affiliates. Clarabridge may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Clarabridge does not sell, rent or lease its customer lists to third parties. Clarabridge may, from time to time, share information with you on behalf of external business partners about a particular offering that may be of interest to you.
Clarabridge does not use or disclose Sensitive Data without your opt-in consent.
Clarabridge keeps track of the websites and pages our customers visit within Clarabridge, in order to determine what Clarabridge services are the most popular. This data is used to deliver customized content and advertising within Clarabridge to customers whose behavior indicates that they are interested in a particular subject area.
Clarabridge websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Clarabridge or the site; (b) protect and defend the rights or property of Clarabridge; and, (c) act under exigent circumstances to protect the personal safety of users of Clarabridge, or the public.
To collect feedback on behalf of our clients, Clarabridge is provided access to the data, which may reside on the systems of Clarabridge, its clients or third-party vendors. Clarabridge treats the collected feedback according to the terms of this policy. Only a limited number of authorized employees are allowed access to such Client data.
Clarabridge uses the Google Visualization API to generate the charts in the analysis interface. No customer data is passed to Google to generate the charts in the client browser. However, if you plan to export the graph to Excel or PDF, your aggregated data must be sent to Google in order to generate the file. No detailed records are sent to Google, and only the data labels and numbers actually displayed on the exported graph are transmitted.
The Clarabridge website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you and are designed to be read only by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Clarabridge pages, or register with Clarabridge site or services, a cookie helps Clarabridge to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Clarabridge website, the information you previously provided can be retrieved, so you can easily use the Clarabridge features that you customized.
Information Retention, Security and Integrity
We may maintain Personal Data in our databases for so long as we believe it is necessary or beneficial for purposes of developing, providing and improving our services, even indefinitely, except to the extent we are required to remove such Personal Data by applicable law, and except as described above regarding Sensitive Data. Even after we remove Personal Data from the databases that we use in active operation of our business, some or all of that Personal Data may be retained in our inactive archival backups of those databases.
We exercise reasonable security measures consistent with industry standards to protect against unauthorized access to Personal Data stored in our databases, and to prevent unauthorized use, alteration, corruption or disclosure of that Personal Data. Personal Data stored in our possession is maintained behind firewalls, and our servers are located within facilities that are subject to physical security measures designed to prevent unauthorized access.
While we believe our policies and practices regarding information security and integrity are reasonable, we cannot guarantee that the security and/or integrity of Personal Data will not be breached or that such Personal Data will not be subject to unauthorized access, alteration, corruption or disclosure. We review our information security policies and practices periodically and may update them as we determine reasonably necessary to achieve information security and integrity consistent with industry standards.
Clarabridge, Inc. participates in the EU-U.S. Privacy Shield framework and the Swiss-U.S. Privacy Shield as set forth by the United States Department of Commerce. Clarabridge commits to resolve complaints concerning its processing of Personal Data in accordance with the Privacy Shield Principles.
Any Data Subject who has a complaint about Clarabridge’s processing of his/her Personal Data should first contact Clarabridge’s Legal Department by emailing privacy@Clarabridge.com or by calling 571-299-1820.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
11400 Commerce Park Dr.
Reston, VA 20191
Corporate Headquarters – USA