QVC, VALTERA AND HARRIS INTERACTIVE TO SPEAK ON EMPLOYEE ENGAGEMENT AND VOICE OF THE CUSTOMER (VOC) INITIATIVES AT CLARABRIDGE’S NEXT ‘CLARITY IN A NOISY WORLD’ LEARNING SERIES

November 28, 2011 00:00 AM

Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing Customer Experience Management (CEM) and Employee Engagement, today announced that executives from QVC, Valtera and Harris Interactive will speak at its ‘Clarity in a Noisy World: Leveraging the Voice of the Customer (VoC) and Voice of the Employee (VoE) with Measurable ROI,’ a free seminar being held Wednesday, Dec. 7, 2011 from 8:30 -11 a.m. at the Bryant Park Hotel in New York.

The ‘Clarity in a Noisy World’ event is the fourth in a series of free, educational seminars hosted by Clarabridge in various cities across the country. The seminars were launched in an effort to share industry best practices. CEM industry experts share real-life experiences on a range of topics related to effective CEM strategies, employee engagement initiatives and VoC programs, in order to ultimately gain measurable ROI.

Clarabridge is pleased to welcome three esteemed speakers for this event:

  • Megan Bennett, VoC Analyst, Fashion Division, QVC
  • Carol Haney, VP Public Affairs and Policy Research, Harris Interactive
  • Jerry Halamaj, Senior Manager, Consultant and Territory Leader for Greater NY, Valtera Corporation

Clarity in a Noisy World is an event gaining popularity among customer management executives and others wanting to network with industry leaders and learn how others are leveraging text analytics to drive better business decision-making.

“This was a great opportunity for us to talk with other users and hear the latest from Clarabridge’s executive staff,” said Kim Zieroth, Senior Customer Loyalty Manager, GE Healthcare, who attended a recent event. “It was interesting to learn how other companies are using Clarabridge and how text analysis could be used across other non-traditional areas of our business.”

This event is geared towards individuals who manage CEM initiatives, employee engagement programs, VoC strategy, and customer and employee loyalty and satisfaction rates. Attendees typically include customer experience, contact center, and customer service professionals; HR professionals; marketing professionals; market researchers and analysts; and others. For further details and registration, please visit:http://tinyurl.com/6urt75o.

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. and offices in San Francisco, Boston and the United Kingdom. For more information, visitcbridgestg.wpengine.com or Twitter: @clarabridge.

Contacts:

Lisa Brandli
Interprose PR
425-653-1246
lisa_brandli@interprosepr.com