Many organizations want to improve performance, but confuse efficiency and effectiveness. In this webinar, we looked at a number of great ways to improve call centre performance.

From quick wins to longer term methods, we covered a range of tried and tested hints and tips. Watch our on-demand webinar to discuss:

• Improving Contact Centre Performance
• Efficiency and Effectiveness
• Call Length Reduction and Deflection
• Employee Engagement
• Agent Empowerment
• Agent Performance & Quality Monitoring
• Key KPIs to Drive Success
• The role of technology
• Top Tips from the audience
• Winning tip – “Acknowledge the “baggage”. Show the customer you understand their entire relationship with the company by acknowledging their past interactions and issues.

Original Webinar date: September 2019
This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge.