Many organizations want to improve performance, but confuse efficiency and effectiveness. In this webinar, we looked at a number of great ways to improve call centre performance.
From quick wins to longer term methods, we covered a range of tried and tested hints and tips. Watch our on-demand webinar to discuss:
- Improving Contact Centre Performance
- Efficiency and Effectiveness
- Call Length Reduction and Deflection
- Employee Engagement
- Agent Empowerment
- Agent Performance & Quality Monitoring
- Key KPIs to Drive Success
- The role of technology
- Top Tips from the audience
- Winning tip – “Acknowledge the “baggage”. Show the customer you understand their entire relationship with the company by acknowledging their past interactions and issues.
Original Webinar date: September 2019
This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge.