Duration: 45 Minutes

Clarabridge Analytics
Contact Center
Voice of the Customer

Many organizations want to improve performance, but confuse efficiency and effectiveness. In this webinar, we looked at a number of great ways to improve call centre performance.

From quick wins to longer term methods, we covered a range of tried and tested hints and tips. Watch our on-demand webinar to discuss:

  • Improving Contact Centre Performance
  • Efficiency and Effectiveness
  • Call Length Reduction and Deflection
  • Employee Engagement
  • Agent Empowerment
  • Agent Performance & Quality Monitoring
  • Key KPIs to Drive Success
  • The role of technology
  • Top Tips from the audience
  • Winning tip – “Acknowledge the “baggage”. Show the customer you understand their entire relationship with the company by acknowledging their past interactions and issues.

Original Webinar date: September 2019
This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge.


Watch the Webinar