Duration: 45 Minutes
Join this webinar to hear SharkNinja’s transitionary tale and the changes their team implemented in order to accommodate their growing CX needs. Discussion highlights include social media agent retraining, automating workflows, auto-publishing insight reporting across department stakeholders, dashboard setups, crisis management, and how Clarabridge features were used to the benefit of SharkNinja’s work environment within the field of customer experience.
Featured Speaker:
Jacques Abecassis
Jacques Abecassis
Social Media Community Manager, SharkNinja
Jacques Abecassis has over 8 years of experience in Social Media. Prior to SharkNinja, he spent time at Lithium Technologies consulting clients on best practices and the use of community forum software for such as Best Buy, Virgin Atlantic, eBay, HP, and Skype. His recent collaborative work with SharkNinja and Clarabridge has included transitioning SMM tools, cross-country team transitioning, in-depth workflow and reporting automations, and crisis management.
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