Are BOTS Taking Over Social Customer Service?
Duration: 45 Minutes
We can’t deny the truth – BOTS are here. But how are they changing the face of social customer service today? And how will they continue to evolve this market in the future?
Watch this webinar to hear Dimitri Callens, Director of Product Management for Clarabridge Engage, explain how BOTS can help both your social customer service team provide better service and your customers have better experiences with your brand.
This webinar will cover:
- How BOTS work and where the technology is going
- Ways that BOTS can help your business improve efficiency and cut costs
- How BOTS can provide an improved social customer experience for your customers
Director of Product Management, Clarabridge
Dimitri Callens is one of the co-founders of Engagor. where he built a global Customer Success team from the ground up. He has recently moved into a new role that speaks to his true passion: Product. As Director of Product Management, he works alongside the Engagor R&D, Customer Support and Customer Success teams. It’s his mission to stay closely in touch with customers and listens to their needs, and ultimately, plays a key role in enhancing the Engagor platform