Frontier Airlines Changes Approach to Customer Care

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Tags:
Clarabridge Engage
Contact Center
Customer Experience
Social Listening
Social Media Analytics
Social Media Engagement
Social Media Management

CUSTOMER SPOTLIGHT: Frontier Airlines

Featuring

Jamie Daves, Customer Relations Shift Supervisor

Why Clarabridge

Frontier Airlines is using Clarabridge to change the way it approaches customer care. In this video, Customer Relations Shift Supervisor Jamie Daves describes how the platform has helped her team improve agent efficiency, reduce social media response time, and share insights across the company.

About Frontier Airlines

Frontier Airlines is an American ultra low-cost carrier headquartered in Denver, Colorado. The eighth-largest commercial airline in the US, Frontier Airlines operates flights to over 100 destinations throughout the United States and six international destinations, and employs more than 3,000 air-travel professionals.

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“Our airports can look at their Clarabridge Engage dashboards, drill down, and see what’s actually going on so that they can make a change in the moment or make changes in the future.”    

Jamie Daves, Customer Relations Shift Supervisor, Frontier Airlines

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