LogMeIn Finds Major Cost Savings in the Contact Center

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Clarabridge Analytics
Contact Center
Conversation Analytics
Omni-Channel
Sentiment Analysis

CUSTOMER SPOTLIGHT: LogMeIn

Featuring

Scott Romesser, Senior VP of Customer Care and Success
Jola Moss, VP of Customer Care Operations and Customer Experience

Why Clarabridge

LogMeIn is using Clarabridge to analyze data from multiple sources and obtain a more comprehensive view of the customer.

In this video, Scott Romesser, Senior VP of Customer Care and Success, and Jola Moss, VP of Customer Care Operations and Customer Experience, describe the momentum their teams are seeing from using Clarabridge and highlight the ROI they’ve seen through reduced costs in the contact center.

About LogMeIn

LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company’s products give users and administrators access to remote computers.

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“Clarabridge is a platform that not only serves our purposes today but is also one that we can grow with for many years to come.”    

Scott Romesser, Senior VP of Customer Care and Success, LogMeIn
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Every time I listen to calls with my team we discover something new that we can address, whether it’s an issue with our UI, feature requests, or issues with processes like agent education. What is most exciting is being able to input key words to search for specific topical issues, such as the emergency work kits.

Rene Zelaya, UX Researcher, Customer Experience, LogMeIn

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