LogMeIn Finds Major Cost Savings in the Contact Center
CUSTOMER SPOTLIGHT: LogMeIn
Featuring
Scott Romesser, Senior VP of Customer Care and Success
Jola Moss, VP of Customer Care Operations and Customer Experience
Why Clarabridge
LogMeIn is using Clarabridge to analyze data from multiple sources and obtain a more comprehensive view of the customer.
In this video, Scott Romesser, Senior VP of Customer Care and Success, and Jola Moss, VP of Customer Care Operations and Customer Experience, describe the momentum their teams are seeing from using Clarabridge and highlight the ROI they’ve seen through reduced costs in the contact center.
About LogMeIn
LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company’s products give users and administrators access to remote computers.
“Clarabridge is a platform that not only serves our purposes today but is also one that we can grow with for many years to come.”
Related Resources
Frontier Airlines Changes Approach to Customer Care
Learn how Frontier Airlines is using Clarabridge to change the way it approaches customer care through improved agent efficient and response times.
Learn More
Vera Bradley Reduces Response Times and Boosts Social Customer Service
Learn how Vera Bradley is using Clarabridge to improve social customer service, increase efficiency in the contact center, and help every employee understand how they impact the customer experience.
Learn More
KitchenAid Improves Speed of Response, Driving 85% Growth in Social Engagement
An overview of the ways KitchenAid used Clarabridge to improve response times and drive 85% growth in social engagement.
Learn More
ADP Embraces Service Approach to Social Media Engagement
An overview of the ways ADP used Clarabridge to facilitate communication with its customers, increase satisfaction, transform its digital experience and understand the impact of its social presence as a B2B company.
Learn More
