Vera Bradley Reduces Response Times and Boosts Social Customer Service
CUSTOMER SPOTLIGHT: Vera Bradley
Susan Campbell, Director of Customer Experience
Paige Reed, Voice of the Customer Analyst
Vera Bradley is using Clarabridge to improve social customer service, increase efficiency in the contact center, and help every employee understand how they impact the customer experience. In this video, Susan Campbell, Director of Customer Experience, and Paige Reed, Voice of the Customer Analyst, describe their experience working with the Clarabridge platform.
About Vera Bradley
Best known for its iconic prints and smart styles, Vera Bradley is a leading designer of women’s handbags, travel items and accessories. The company designs thoughtful solutions filled with special details that make each day easier and a bit more beautiful.
“Before Clarabridge, we didn’t have the visibility to see everything clearly. It’s been like night and day having a tool that pulls everything together and presents the data at any given time.”
Optum Finds Granular Insights in Call Data
Learn how Optum is using Clarabridge to go beyond survey analysis and leverage findings in the contact center to create a better member experience.Learn More
Frontier Airlines Changes Approach to Customer Care
Learn how Frontier Airlines is using Clarabridge to change the way it approaches customer care through improved agent efficient and response times.Learn More
LogMeIn Finds Major Cost Savings in the Contact Center
Learn how LogMeIn is using Clarabridge to leverage omnichannel insights and reduce contact center costs.Learn More
KitchenAid Improves Speed of Response, Driving 85% Growth in Social Engagement
An overview of the ways KitchenAid used Clarabridge to improve response times and drive 85% growth in social engagement.Learn More