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The Forrester Wave™: AI-Fueled Speech Analytics Solutions Report Q2 2018 has a stringent 10-criteria evaluation and has identified Clarabridge as a Strong Performer.
Findings from the report:
Clarabridge has a differentiated offering in NLP and conversational analytics and “leverages the vast array of linguistic and machine learning capabilities that it used for text analytics for speech analytics, delivering strong capabilities for insights discovery and the ability to analyze voice-of-the-customer data across channels.”
“Clarabridge’s customers rave about working with the firm and the solution’s ability to pull customer insights across text and speech sources.”