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Clarabridge Named a Leader and a Strong Performer in Customer Feedback Management, Text Analytics and AI-Fueled Speech Analytics
The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 report has identified Clarabridge as a Leader.
“Clarabridge differentiates from the rest of the CFM pack through its strong focus on data integrations and the power of best-in-class text analytics. This approach enables the platform to be the brain for CX programs…”
Clarabridge offers a “highly differentiated emotion, effort, and intent analysis, while most of its competitors still mainly offer sentiment analysis.”
“Clarabridge is on a tear. A relative newcomer to speech analytics, Clarabridge has grown its speech analytics features and customer base rapidly and has an impressive road map of machine learning capabilities, including deep learning for emotion detection.”