CX Journey Mapping
Customer Journeys – One Does Not Simply Walk Into Better CX.
We live in the “Age of the Consumer” where customers interact with your brand in their way, on their terms and through their preferred channels. The journey they take is complex.
To better understand and navigate the customer experience, listen to Koren Stucki, VP of CEM Consulting at Clarabridge, discuss customer journey mapping.
In this webinar you’ll learn:
- A prescriptive approach to helping you collect, analyze, report and act on customer feedback across multiple channels
- How to use customer journey mapping as a key capability in your customer experience toolkit
- Common pitfalls and best practices related to customer journey mapping that have enabled companies to execute on their brand promise and deliver a more seamless, consistent and effortless customer experience
Vice President, Customer Experience Management Consulting, Clarabridge
Koren has extensive experience in service innovation, customer experience and voice of the customer and employee having built several organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to global companies and non-profit organizations.