Watch this Webinar

Health Plans: The Shift to Consumer Experience

Duration: 45 Minutes

Clarabridge Analytics
Customer Experience
Customer Journey
Customer Journey Mapping

The health care industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. One thing is clear – consumer experience matters!

In this webinar, Health Plans: The Shift to Consumer Experience, Bruce Temkin, CX Transformist & Managing Partner, Temkin Group will explain why member experience is so important and provide practical advice on how health insurers can improve the member experience.

Watch this webinar to learn:

  • The current state of customer experience in the healthcare industry and how health plans performed in the 2016 Temkin Experience Ratings
  • Five behaviors of consumer loyalty and how they drastically affect health plan revenue
  • How to take your customer experience program to the next level using the Four Customer Experience Core Competencies

Featured Speaker:

Bruce Temkin
CX Transformist & Managing Partner, Temkin Group

Bruce Temkin is a leading expert in CX and the Managing Partner of Temkin Group. He has worked on defining and accelerating customer experience journeys for hundreds of organizations. Bruce is also the Chair and co-founder of the CXPA, a global non-profit organization.