Watch this Webinar
Health Plans: The Shift to Consumer Experience
Duration: 45 Minutes
The health care industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. One thing is clear – consumer experience matters!
Watch this webinar to learn:
- The current state of customer experience in the healthcare industry and how health plans performed in the 2016 Temkin Experience Ratings
- Five behaviors of consumer loyalty and how they drastically affect health plan revenue
- How to take your customer experience program to the next level using the Four Customer Experience Core Competencies
CX Transformist & Managing Partner, Temkin Group
Bruce Temkin is a leading expert in CX and the Managing Partner of Temkin Group. He has worked on defining and accelerating customer experience journeys for hundreds of organizations. Bruce is also the Chair and co-founder of the CXPA, a global non-profit organization.