Register for Webinar

Key KPIs to Drive Success in Your Contact Center

Tuesday, May 21, 2019

1PM Duration: 45 Minutes

With the wealth of data and insights available to you in your Contact Center, it is critical to focus on the most important metrics that will drive improvement. Join this webinar with Donna Fluss, President at DMG Consulting and Shorit Ghosh, Vice President, North America Services at Clarabridge as they share:

  • Top 5 KPIs to measure in your business
  • How to create a customer-centric company
  • How to utilize and operationalize key metrics

Featured Speakers:

Donna Fluss
President, DMG Consulting

Donna Fluss is President of DMG Consulting LLC. For more than three decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the service industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.


Shorit Ghosh
Vice President, North America Services, Clarabridge

Shorit manages a Clarabridge team of consulting managers, business consultants and technical architects to help his customers improve their own customer experience, increase revenue and reduce cost and churn.