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Operationalizing Customer Experience with Analytics to Deliver Better Business Outcomes
More and more companies are taking advantage of the wealth of customer feedback information at their disposal. They are using Customer Experience Management (CEM) solutions like Clarabridge to ingest all types of customer feedback – surveys, interactions, and online feedback – into a single hub to perform advanced analytics and uncover topics, intent, effort, sentiment and more. Most importantly, companies are using these contextual insights from unstructured data sources like calls, emails, chat, agent notes, ratings and reviews, social media and surveys to drive more transformational changes in their business.
Watch this webinar to learn:
- Key components for building a holistic and sustainable CEM Program
- Best practices for measuring business value and deriving leading indicators like effort and sentiment from unstructured customer feedback
- How to use AI-powered advanced analytics to generate operational insights tailored to each role and level in the business
- Best practices for turning customer insights into actions that improved the customer experience and business performance