Pitfalls of Chatbots on Social Media Channels
Duration: 45 Minutes
Chatbots are taking over a majority of customer care channels – but are they truly effective? What aspects should users beware of?
Join Dimitri Callens, Director of Product Management at Clarabridge, as he discusses the common pitfalls, misconceptions, and best practices when activating a chatbot on your support channels. He will also cover the strengths and weaknesses of chatbots, functionalities to beware of when working with a chatbot builder, and how to launch your chatbot successfully.
Director of Product Management, Clarabridge
Dimitri Callens is one of the co-founders of Engagor, now Clarabridge Engage. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. He has recently moved into the new role that speaks to his true passion; as Director of Product Management, he works alongside the Clarabridge Engage R&D, Customer Support and Customer Success teams. It’s his mission to stay in close touch with customer and listen to their needs, and ultimately, plays a key role in enhancing the Clarabridge Engage platform. He keeps up with evolving trends in the social customer services space, enterprise technology and regularly serves as a thought leader for social customer service.