Did you know that companies providing social customer service see a 25% increase in year-over-year customer lifetime value?

Social customer service is no longer a nice-to-have – it’s a must-have for companies wishing to deliver the best experience to their customers.

The report covers:

• The importance of understanding your customers to deliver a consistent experience across channels
• How to empower your employees to serve up a great experience every time
• Why playbooks and processes are important to a successful social customer service team