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The Truth About Text Analytics and Sentiment Analysis

Not all customer analytics platforms are created equal

Unstructured, text-based data accounts for about 80% of all customer information. To understand your customers, it is critical that you select the right method to analyze that data. Do you know how to choose?

The Truth about Text Analytics and Sentiment Analysis explains how the Clarabridge Intelligence Platform processes data to provide the most accurate look into the topics and emotions your customers are expressing. Download this whitepaper to:

  • Understand how Clarabridge’s cutting-edge approach improves on other methods
  • Take a peek into the patented Natural Language Processing algorithms
  • Discover the difference our 11-point sentiment scale makes
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