Watch The Webinar

Using Social Feedback to Improve the Customer Experience

Duration: 45 Minutes

Today’s consumers expect brands to respond to them on social media, and they want responses fast—nights and weekends, too. But how does a business get there? Do you know what you need?

Blake Morgan, Speaker, Author, will discuss how your brand can harness the power of social feedback.

Watch webinar to learn:

    • The importance of empowered communities
    • The technology requirements to make your program successful
    • The real-life stories of how social feedback transformed customer experience

Webinar Speaker:

Blake Morgan, Speaker

Author Blake Morgan is the author of “More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences” (Routledge 2017). She is an advisor, speaker, podcast host and the President of SOCAP’s Northwest Chapter. She is a former customer service practitioner having worked with and advised companies such as Intel, Verizon Wireless and many more. She lives in Alameda, California with her husband and their baby gir

READ MORE