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Colin Shaw
Using Digital Conversations to Understand Your Customers’ Behavior

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Clarabridge Analytics
Clarabridge Engage
Digital Customer Service

E-book

Building a Team for the Next Generation of Digital Customer Service

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Clarabridge Engage
Digital Customer Service
Social Media

Whitepaper

How to Unleash the True Value of Your Contact Center Operations

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Clarabridge Analytics
Contact Center
Voice of the Customer

Infosheet

Improve Patient Experience with Voice of the Customer Analytics

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Voice of the Customer

Webinar

Transitioning from Customer Experience Reporting to Analytics

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Infosheet

Engage Across Digital Channels in One Platform

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Clarabridge Engage
Digital Customer Service
Social Media
Voice of the Customer

E-book

Customer Connections in the Experience Economy

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C3
Customer Experience

Case Study

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KitchenAid Improves Speed of Response, Driving 85% Growth in Social Engagement

CHALLENGE Social media at KitchenAid, the highly respected countertop appliance brand, was originally intended to encourage consumer engagement. Over time, however, customers started using...

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Clarabridge Engage
Digital Customer Service
Social Media

Case Study

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ADP Embraces Service Approach to Social Media Engagement

CHALLENGE ADP, a human resources management company, had partnered with an external marketing agency to monitor social media engagement, but it was no longer seeing the ROI from the partne...

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Clarabridge Engage
Customer Experience
Digital Customer Service
Social Media

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