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Clarabridge Engage Helps SharkNinja Enhance the Customer Experience

CHALLENGE SharkNinja, a leader in the housewares industry, had little visibility into agent activity and performance, a poor understanding of agent training needs, and minimal insight into...

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Clarabridge Engage
Digital Customer Service
Social Media

E-book

Customer Connections in the Experience Economy

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C3
Customer Experience

Webinar

How to Drive Emotionally Intelligent Customer Feedback

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Webinar

Moving to a Digital Contact Center

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Clarabridge Engage
Contact Center
Digital Customer Service
Social Media

Case Study

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Clarabridge Helps Check Into Cash Proactively Avoid Compliance Violations

CHALLENGE As part of the financial services industry, Check Into Cash must adhere to strict compliance regulations when providing customer service. The need to monitor customer interaction...

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Infosheet

Engage Across Digital Channels in One Platform

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Clarabridge Engage
Digital Customer Service
Social Media
Voice of the Customer

Webinar

Key KPIs to Drive Success in Your Contact Center

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Contact Center
Customer Experience
Digital Customer Service
Text Analytics

Webinar

How to Build a CX Dashboard that Drives Better Results

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Clarabridge Engage
Customer Journey
Digital Customer Service

Analyst Report

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Clarabridge Recognized as a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018

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Clarabridge Analytics
Text Analytics

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