Resources

How to Unleash the True Value of Your Contact Center Operations
Building a Team for the Next Generation of Digital Customer Service
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Clarabridge Recognized as a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018
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E-book

How Listening to the Voice of the Customer Rewards Healthcare Organizations

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Clarabridge Analytics
Customer Experience
Voice of the Customer

Cheat Sheet

Digital Customer Service Technology Checklist

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Clarabridge Engage
Customer Experience
Digital Customer Service

Webinar

Eliminate Manual Call Dispositioning With Contact Center Analytics

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Clarabridge Analytics
Contact Center
Voice of the Customer

Webinar

WhatsApp: What? Why? How?
WhatsApp: What? Why? How?

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Digital Customer Service

Case Study

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Frontier Airlines Changes Approach to Customer Care

CUSTOMER SPOTLIGHT: Frontier Airlines Featuring Jamie Daves, Customer Relations Shift Supervisor Why Clarabridge Frontier Airlines is using Clarabridge to change the way it approaches cust...

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Clarabridge Engage
Contact Center
Customer Experience

Case Study

Vera Bradley Reduces Response Times and Boosts Social Customer Service

CUSTOMER SPOTLIGHT: Vera Bradley Featuring Susan Campbell, Director of Customer Experience  Paige Reed, Voice of the Customer Analyst Why Clarabridge Vera Bradley is using Clarabridge to i...

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Clarabridge Engage
Contact Center
Customer Experience
Digital Customer Service
Social Media
Voice of the Customer

Case Study

LogMeIn Finds Major Cost Savings in the Contact Center

CUSTOMER SPOTLIGHT: LogMeIn Featuring Scott Romesser, Senior VP of Customer Care and Success Jola Moss, VP of Customer Care Operations and Customer Experience Why Clarabridge LogMeIn is us...

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Clarabridge Analytics
Contact Center

Webinar

SharkNinja: How to Use Actionable Contact Center Analytics to Improve CX

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Clarabridge Analytics
Contact Center
Customer Experience
Voice of the Customer

Webinar

Colin Shaw
Using Digital Conversations to Understand Your Customers’ Behavior

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Clarabridge Analytics
Clarabridge Engage
Digital Customer Service

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