Resources

Vera Bradley’s Social Media Data Influence

5 Tips to Improve Call Centre Performance

Quality Management Reimagined

Quality and Quantity: Rethinking Agent Evaluation Practices

Clarabridge a Strong Performer in The Forrester Wave™: Social Suites, Q4 2019

Progressive: Hustle & Flo

Customer Journey Analytics

Optum Finds Granular Insights in Call Data

CUSTOMER SPOTLIGHT: Optum Featuring Paige Yahnke, Senior Consultant Eric McCorkle, Consultant  Why Clarabridge Before Clarabridge, Optum relied heavily on surveys to gain insight into mem...

How Listening to the Voice of the Customer Rewards Healthcare Organizations