Resources

Customer Journey Analytics

Optum Finds Granular Insights in Call Data

CUSTOMER SPOTLIGHT: Optum Featuring Paige Yahnke, Senior Consultant Eric McCorkle, Consultant  Why Clarabridge Before Clarabridge, Optum relied heavily on surveys to gain insight into mem...

How Listening to the Voice of the Customer Rewards Healthcare Organizations

Digital Customer Service Technology Checklist

Eliminate Manual Call Dispositioning With Contact Center Analytics

WhatsApp: What? Why? How?

Frontier Airlines Changes Approach to Customer Care

CUSTOMER SPOTLIGHT: Frontier Airlines Featuring Jamie Daves, Customer Relations Shift Supervisor Why Clarabridge Frontier Airlines is using Clarabridge to change the way it approaches cust...

Vera Bradley Reduces Response Times and Boosts Social Customer Service

CUSTOMER SPOTLIGHT: Vera Bradley Featuring Susan Campbell, Director of Customer Experience  Paige Reed, Voice of the Customer Analyst Why Clarabridge Vera Bradley is using Clarabridge to i...

LogMeIn Finds Major Cost Savings in the Contact Center

CUSTOMER SPOTLIGHT: LogMeIn Featuring Scott Romesser, Senior VP of Customer Care and Success Jola Moss, VP of Customer Care Operations and Customer Experience Why Clarabridge LogMeIn is us...