Resources

Clarabridge Engage Helps SharkNinja Enhance the Customer Experience

CHALLENGE SharkNinja, a leader in the housewares industry, had little visibility into agent activity and performance, a poor understanding of agent training needs, and minimal insight into...

Customer Connections in the Experience Economy

How to Drive Emotionally Intelligent Customer Feedback

Moving to a Digital Contact Center

Clarabridge Helps Check Into Cash Proactively Avoid Compliance Violations

CHALLENGE As part of the financial services industry, Check Into Cash must adhere to strict compliance regulations when providing customer service. The need to monitor customer interaction...

Engage Across Digital Channels in One Platform

Key KPIs to Drive Success in Your Contact Center

How to Build a CX Dashboard that Drives Better Results

Clarabridge Recognized as a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018