If you’re not engaging with your customers on social, you’re going to lose them.
Last year, there were over 879 million complaints on social media directed at brands. That’s not to mention questions and the occasional compliment.
In 5 Steps to Better Social Media Engagement, you’ll learn how to use your social platforms to understand what customers want, resolve problems and improve your business.
- Tracking and understanding social conversations about your brand
- Using social as an extension of your brand
- Solving short-term and long-term problems for your customers