Based on his how-to book, Winning at Social Customer Care, which was endorsed by top social media and customer service experts, author and speaker Dan Gingiss will walk you through the 8 key steps every company must complete in order to compete in this critical part of the customer experience.
Watch this webinar to learn:
- How to hire and effectively train the right team
- How to select the right technology and establish a scalable process
- The importance of developing management reporting
- How to integrate social care into the rest of your business
Author, Podcaster, and Keynote Speaker