When searching for a social customer service tool, many companies top priority is the ability to view data and draw impactful insights. ADP, like many others, not only needed a tool to monitor all their social channels and capture the latest in industry news, but a tool that would provide results.
Watch this webinar with ADP as they discuss their corporate shift, reactions they have experienced from near real-time feeds across all social media platforms and how they have improved their brand’s reputation.
Director of Client Experience, ADP
Janelle Cooley is the Director of Client Experience at ADP. She has been with ADP for 14 years at office across the country, until finally moving to the corporate office to build the Social and Digital Care teams. In her free time, she enjoys working with various non-profit organizations.
Social Customer Success Manager, Clarabridge
As a Social Customer Success Manager, Maria is responsible for all things customer-related post sale. She handles customer onboarding, training, and on-going services ensuring the customer is set up for long term success. Maria has extensive experience in Customer Success managing many Fortune 500 companies.