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Building a Team for the Next Generation of Digital Customer Service

Tags:
Clarabridge Engage
Digital Customer Service
Social Media
Social Customer Service
Social Media Engagement

The customer service industry is facing an explosion of interactions happening on digital platforms. It’s important for businesses to consider how to handle those interactions with an integrated digital customer service team in order to improve operational efficiency, boost customer satisfaction, and ensure customer loyalty.

Download this ebook to learn:

  • How to meet customer needs across digital channels including social, email, messaging, live chat, and more
  • Why it’s important to integrate your digital customer service teams and what a modern, successful customer service team looks like
  • How to track success and prepare for common scenarios like augmenting agents with chatbots
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