4ocean Decreases Response Time by 99% with Clarabridge Engage
Customer Spotlight: 4ocean
4ocean sees huge engagement on their social media, especially on Instagram. But this massive engagement comes with a caveat: huge volumes of daily messages and mentions. Customers want fast responses from businesses, but it was challenging for 4ocean to respond to people and engage with their audience on Instagram Stories natively on the app. What 4ocean needed was a platform that could streamline their notifications to ensure that all messages received a response and give them visibility they needed on Instagram.
4ocean partnered with Clarabridge to better manage customer conversations. The 4ocean team worked with Facebook and Clarabridge to integrate the Messenger API for Instagram into Engage, where direct messages from customers were automatically tagged and sorted into a dedicated folder. With Clarabridge’s customer management solutions, the company routed all its social media mentions to Clarabridge Engage, routing and organizing by public tags, private messages, and mentions in Instagram Stories.
“Working with Clarabridge helped us efficiently organize the customer queries we received from social media into Engage, a folder integrated with Messenger and Messenger API for Instagram. Instead of natively using Messenger and Instagram to respond to people, our customer service and social media teams could access and respond to messages in a single, consolidated platform.”
TDECU Uses Interaction Analytics to Inform Business Growth and Be “Anytime, Anywhere” For Its MembersLearn More
Vera Bradley Reduces Response Times and Boosts Social Customer Service
Learn how Vera Bradley is using Clarabridge to improve social customer service, increase efficiency in the contact center, and help every employee understand how they impact the customer experience.Learn More
Personalized CX with OPINATOR & Clarabridge
In this video, Key Account Manager, Valeria, explains how the Clarabridge/OPINATOR partnership helps organizations to gather and analyze customer feedback.Learn More