Did you know that two out of every three customers prefer to self-serve using chatbots or IVA instead of calling into the contact center?
As customers continue to turn to digital interactions, companies must capitalize by ensuring their chatbots are efficient and generating revenue. Clarabridge can help you leverage your chat data to uncover what customers want and need from your chatbots.
Download our chatbot optimization guide for tips on:
- Increasing adoption rate and successful automated conversations
- Decreasing live agent handover and abandonment rate
- Reducing channel switching and customer frustration with bots