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The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 has a stringent 22-criteria evaluation and has identified Clarabridge as a leader with the highest score in the Current Offering category and second highest score in the Strategy category.
Findings from the report:
• In the Current Offering category, Clarabridge received the highest score possible in the analytics, depth of functionality, ease of use, and mix of rules and learning criteria
• In the Strategy category, Clarabridge received the highest possible score in the focus on SaaS and cloud and focus on text analytics criteria
• Clarabridge shows high out-of-the-box accuracy with robust rules and ontologies