Watch the Webinar

Closing the Loop: The Case for Case Management

Duration: 45 Minutes

Tags:
Clarabridge Analytics
Customer Experience
Text Analytics
Voice of the Customer
Healthcare

Humanizing your customers: Suggesting organizational improvements has long been Clarabridge’s bread and butter, but sometimes individual consumers need to feel loved too. Join us to learn how to leverage Case Management to better close the loop with your consumers, wherever they might be venting.

Featured Speaker:

Keegan Brenneman

Product Manager, Clarabridge

Keegan Brenneman is the Product Manager for Case Management at Clarabridge and also works with the CX Studio Product Management team. Prior to his current role, he worked as a Customer Care Engineer for nearly three years. Experience gained through working tickets on behalf of our customers has provided valuable insight into what makes a strong Case Management platform. He is focusing on improving our Case Management platform end-to-end, as well as making the administration of our Clarabridge platform more streamlined. Keegan can be seen enthusiastically repping the University of Maryland’s black, red, white, and gold.

READ MORE