Duration: 45 Minutes

Clarabridge Engage
Digital Customer Service
Voice of the Customer

4ocean is a growing company dedicated to helping to clean the ocean and coastlines while working to stop the inflow of plastic by changing consumption habits. But what does a conservation company need with a digital customer service tool – and where do they even begin?

Watch this webinar with 4ocean to learn:

  • How 4ocean determined their need for a social tool
  • Why timing really is everything in relation to customer experience
  • How personalization optimization has assisted them with their rapid growth

Featured Speakers:

Patrick Carney
Director of Customer Service, 4ocean
Patrick has a passion for customer service coupled with years of experience leading teams large and small in the customer service space. Acting as the voice of the customer with 4ocean’s executive team, Patrick strives to always put the customer first. Working in conjunction with 4ocean’s Analytics, Fulfillment and Web Development teams, Patrick has an acute sense of customer needs demonstrated by creating and refining ways in which 4ocean cannot only be a leader in the movement to save our oceans, but in the customer experience realm as well. By staying on top of where the industry is heading, 4ocean is able to stay a step ahead for their customers and provide world-class engagement across its various contact platforms.


Watch the Webinar