Consumers put massive trust in reviews from their friends and others because they believe reviews are transparent, truthful, and trustworthy.
Businesses that fail to effectively manage their reviews risk losing revenue as responding and addressing reviews proves to build trust between customers and brands.
Discover why reviews are so crucial to your business and how Clarabridge Engage can help:
- Connect to and monitor product reviews, location reviews, and app reviews in one location.
- Route, prioritize and escalate reviews to the right teams and agents for the job.
- Automate assignments and alerts using AI and natural language understanding.
- …and more!